Shipping & Returns

We ship all items with TNT or local courier delivery services. Standard Delivery is to the curb only, and some assistance from you might be required. Please contact us prior to placing an order, if you need a special delivery service/removalists and we can provide a custom quote.

Returns

Koala Audio does not accept returns of opened or assembled Studio Furniture. Please contact our product specialists with any questions you may have prior to purchase so you can order with confidence. In case you find any product defects or shipping damage, please get in touch with us immediately.

Please note that we are under no obligation to accept returns for opened items. If we agree to accept a return of an opened item, an agreed restocking fee will be deducted from your total refund. Additionally, returning goods is at your expense, and we will recover our original shipping costs to you. Any credit card or Paypal fees incurred from returned or cancelled orders will also be deducted from the refunded amount

As an Australian consumer, you also have a legal right to return any goods in certain scenarios such as if they are faulty, not fit for purpose, or don’t match the seller’s description. For detailed information regarding your consumer rights and guarantees under the Australian Consumer Law, visit https://consumer.gov.au/consumers-and-acl.